This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date that the contract of sale is completed. The period of the Warranty will be:
(a) 10 years for frames for sofas;
(b) 1 year for furniture (including upholstery furniture coverings, foam, finishing), pendant lights and 1 year for rugs; and
(c) 1 year for all fabric & leather.
All homewares are not covered by warranty as being of a handmade nature, imperfections are inherent to the product and considered apart of the design.
This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.
Our warranty is not transferable and does not cover products used for commercial purposes.
NO CUSTOM ITEMS WILL BE REFUNDED.
We request you choose carefully prior to ordering a custom made product.
Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:
(a) Repairs to a product are made or attempted by a service provider other than one approved by TLI.
(b) The product has not been used or maintained in accordance with TLI instructions as provided with the product.
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted, with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
(e) The product is tampered with in any way.
Sofa Warranty: TLI will pass on any warranty on a Sofa provided to it by our Sofa manufacturer to you. The warranty period is as specified by the manufacturer and carries through a 10 year period - this warranty is for frame only and does not include fabrics/leather.
Consumer guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Warranty apply to the consumer guarantees.
How to make a claim
To claim under this Warranty or a consumer guarantee, please contact us directly on:
+612803369736 or via email on firstname.lastname@example.org
You will be requested to either return the product for inspection/repair. If you are requested to return the product to TLI for inspection/repair, you will need to arrange and pay for the transportation of the product to the store or other address advised by TLI.
If the product cannot be returned easily because of its size or height, TLI will arrange and pay for the transportation of the product. If TLI determines there is a valid claim, it will reimburse you for any reasonable transportation costs paid by you once agreed on with our manufacturer.
TLI will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy that will be made available to you. Sometimes we may have to forward the product to the manufacturer or repair agent and liaise with them. Before a claim will be processed we require proof of purchase from you (the sales docket receipt or another acceptable form of proof of purchase). Please note that insurance claims take time and TLI is not responsible for the reimbursement of any funds until they have been checked, approved and refunded by the manufacturer.