All purchases from our Tim Leveson Interiors website are subject to the terms and conditions clearly set out below.
We encourage that you read the terms & conditions carefully prior to placing an order as in purchasing from the Tim Leveson Interiors website, you indicate your understanding and agreement to being bound by these terms and that you have had due notice.
PAYMENT & ORDER PROCESSING
Although we endeavour to keep product listings up to date, due to the online nature of the store an item visibly listed may be unavailable. If this is the case you will be contacted by one of our staff members within 48 hours to discuss an exchange, refund or alternative.
We use Stripe payment systems for all online orders placed. All user agreements including security arrangements can be accessed from Stripes website directly.
NO credit card details are stored or kept on file after purchase. NO personal information you submit to us will be disclosed for any secondary purpose.
All prices are in AUD and include the Goods & Services Tax (GST) set at 10%.
International orders do not incur GST and are to be costed individually.
Tim Leveson Interiors are not responsible for any duties, taxes, charges or other fees that may be incurred upon arrival of your goods in your selected country and outside Australia.
Tim Leveson Interiors do not claim nor accept responsibility for any additional fees that may incur in relation to a foreign transaction in another country.
If you require further information about your country’s taxes and duties please contact your countries relevant authorities direct.
PRODUCT CARE & MAINTENANCE
Due to the handmade nature of some of our products slight imperfections may be inherent to the product and are not considered faults. In the case that you feel your product need be warranted due to fault please contact us directly within 48hrs of receiving your product.
Items which come with instructions for care and maintenance should be followed.
REFUND, RETURN + EXCHANGE POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In the unlikely event that your item arrives damaged, please contact us at firstname.lastname@example.org within 48 hours of receiving the item. Items reported after this time frame will not be eligible for exchange, refund or return.
Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Please choose carefully, as we do not offer refunds for change of mind.
NO CUSTOM PRODUCTS WILL BE REFUNDED/EXCHANGED so we request you choose carefully.
Exchanges are offered within 14 days of date of purchase. Alternatively, a store credit can be offered, to be used within 6 months of issue date.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, exchanged, or returned.
Floor stock (if applicable)
No returns, refunds or exchanges apply to floor stock. Please choose carefully.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Tim Leveson Interiors, 727 Darling Street, Rozelle, NSW, 2039, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Tim Leveson Interiors, 727 Darling Street, Rozelle, NSW, 2039, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a returned item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
All items purchased online are sent using one of our trusted logistics companies.
Once your item leaves our store you will be notified via the email used via our checkout page.
If you wish to arrange for your own delivery, please contact us directly. Tim Leveson Interiors take no responsibility for third party deliveries.